Customer Service Specialist

Ho Chi Minh, Vietnam


Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money for people around the world.
Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the worl

Job Responsibilities

  • The role is responsible for ensuring customer service are delivered to our customers all the time and via every communication channel.
  • Respond to customer enquiries via several channels (Chat and Email), provide information regarding products/services and other related enquiries.
  • To provide service excellence so as to develop and maintain customer loyalty.
  • Assist supervisor to work on project, handle any other ad hoc tasks assigned by supervisor.

Job Requirements

  • Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
  • Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in English.
  • Ability to work under pressure in a fast-paced environment.
  • Proficient user of office systems, both customer service specific and windows package.
  • Confident, articulate, hardworking and passionate.
  • Ability to exceed customer expectations.

Conditions

  •  Do something meaningful
  • Be a part of the future of finance technology and the no.1 company in the industry
  •  Fast moving, challenging and unique business problems
  •  International work environment and flat organisation
  •  Great career development opportunities in a growing company
  •  Possibility for relocation and international transfers mid-career
  • Competitive salary
  •  Flexible working hours, Casual work attire