Prime Brokerage Account Manager

As an Account Manager, Client Services, you’ll join a high functioning team of passionate support professionals whose performance is critical to Coinbase achieving its mission. You will serve as a primary subject matter expert for Coinbase’s institutional suite of products (Prime Broker and Custody), providing world-class service and support to our most valued institutional clients such as hedge funds, investment managers, market makers, and private wealth managers. Diligent, empathetic, and have a bias towards action, you will play a crucial role in the success of the Client Services organization as we help build the cryptoeconomy.

What You’ll Be Doing (i.e., Job Duties) 

• Serve as the primary account manager for a group of Coinbase’s highest value institutional clients, co-owning the relationship with our Institutional Coverage sales teams from top of funnel through on platform support
• Build and maintain strong relationships with new and existing Coinbase institutional clients, driving successful integrations with the institutional product suite and impact to the overall business
• Provide a best in class experience for our clients through effective stakeholder management, decisive prioritization, and efficient execution across institutional teams
• Understand complex, multi-product client workflows and strategies to ensure that our institutional clients are integrated appropriately and using our product suite optimally  
• Effectively triage, manage and prioritize incoming client requests. Manage requests through to resolution, including delegating across teams of subject matter experts
• Facilitate prospect and client demo calls, serving as subject matter expert on product features, answering technical cryptocurrency related questions, and demonstrating how Coinbase can fit into their overall strategy
• Distill client feedback to internal teams including Advocacy, Engineering and Product when surfacing bugs, incidents, and product feedback

What We Look For In You (ie. Job Requirements)

• Motivated by Coinbase’s mission and creating a seamless, white-glove support experience for our highest value individual and institutional clients
• Minimum of 6 years of relevant experience in an institutional client partner / services / advisory role in financial services or technology industry 
• Experience with relationship or account management for institutional clients, liaising with executive leadership, management, and/or senior operations contacts
• In depth knowledge of global financial markets, prime brokerage, margin, lending, derivatives, trading platforms, custody, and/or crypto
• Experience with different channels of support, including voice, e-mail and/or chat
• Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients
• Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
• Travel requirements up to 20% to Coinbase offices and client locations (depending on business need)

Nice to haves:

• High level of proficiency in cryptocurrency and Coinbase products
• Advanced degree in business, finance, project management or client experience

Benefits at Coinbase

• Health and Dental insurance covered at 100% for employees and 50% for dependents
• Eyecare vouchers
• Travel Insurance
• Disability and Life Insurance
• Monthly Gym Allowance
• Corporate Gym Discounts
• Volunteer Time Off
• Fertility Counseling and Benefits
• Learning and Development stipend
• Pension plan with company match
• Snacks and Lunch provided onsite
• Season ticket loan commuter program
• 18 weeks paid Maternity and Paternity Leave
• 7 year post termination option exercise window (for employees who stay 2 years or more) vs the industry standard 90 days