Prime Brokerage Account Manager

Remote- UK

As an Account Manager, Client Services, you’ll join a high functioning team of passionate support professionals whose performance is critical to Coinbase achieving its mission. You will serve as a primary subject matter expert for Coinbase’s institutional suite of products (Prime Broker and Custody), providing world-class service and support to our most valued institutional clients such as hedge funds, investment managers, market makers, and private wealth managers. Diligent, empathetic, and have a bias towards action, you will play a crucial role in the success of the Client Services organization as we help build the cryptoeconomy.

What You’ll Be Doing (i.e., Job Duties) 

  • Serve as the primary account manager for a group of Coinbase’s highest value institutional clients, co-owning the relationship with our Institutional Coverage sales teams from top of funnel through on platform support
  • Build and maintain strong relationships with new and existing Coinbase institutional clients, driving successful integrations with the institutional product suite and impact to the overall business
  • Provide a best in class experience for our clients through effective stakeholder management, decisive prioritization, and efficient execution across institutional teams
  • Understand complex, multi-product client workflows and strategies to ensure that our institutional clients are integrated appropriately and using our product suite optimally  
  • Effectively triage, manage and prioritize incoming client requests. Manage requests through to resolution, including delegating across teams of subject matter experts
  • Facilitate prospect and client demo calls, serving as subject matter expert on product features, answering technical cryptocurrency related questions, and demonstrating how Coinbase can fit into their overall strategy
  • Distill client feedback to internal teams including Advocacy, Engineering and Product when surfacing bugs, incidents, and product feedback

What We Look For In You (ie. Job Requirements)

  • Motivated by Coinbase’s mission and creating a seamless, white-glove support experience for our highest value individual and institutional clients
  • Minimum of 6 years of relevant experience in an institutional client partner / services / advisory role in financial services or technology industry 
  • Experience with relationship or account management for institutional clients, liaising with executive leadership, management, and/or senior operations contacts
  • In depth knowledge of global financial markets, prime brokerage, margin, lending, derivatives, trading platforms, custody, and/or crypto
  • Experience with different channels of support, including voice, e-mail and/or chat
  • Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients
  • Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
  • Travel requirements up to 20% to Coinbase offices and client locations (depending on business need)

Nice to haves:

  • High level of proficiency in cryptocurrency and Coinbase products
  • Advanced degree in business, finance, project management or client experience

Benefits at Coinbase

  • Health and Dental insurance covered at 100% for employees and 50% for dependents
  • Eyecare vouchers
  • Travel Insurance
  • Disability and Life Insurance
  • Monthly Gym Allowance
  • Corporate Gym Discounts
  • Volunteer Time Off
  • Fertility Counseling and Benefits
  • Learning and Development stipend
  • Pension plan with company match
  • Snacks and Lunch provided onsite
  • Season ticket loan commuter program
  • 18 weeks paid Maternity and Paternity Leave
  • 7 year post termination option exercise window (for employees who stay 2 years or more) vs the industry standard 90 days