Customer Success Specialist

Remote

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve peoples’ lives. As the first full-time customer success specialist on the team, you will be the face of the company to CoinTrackers!

You will:

  • Spend the majority of your time interacting with users by email, chat, and occasionally by phone
  • Improve our help content, knowledge center and contribute to our online community
  • Channel the voice of users to the rest of the company to improve our product
  • Collaborate with the whole company from engineering to design to tax to help solve user problems and delight customers

You may enjoy this role if you:

  • Enjoy writing
  • Are passionate about cryptocurrency
  • Like explaining complex topics to people in a simple way
  • Can empathize with users and quickly grasp the issues they’re facing
  • Love constantly learning about a technical product, even when it’s a little out of your depth
  • Thrive in an early-stage startup environment with less stability and more ambiguity
  • Work effectively in a remote setting

We are looking for someone who is:

  • A cryptocurrency holder
  • Clear and proficient in written communication in English
  • Empathetic, positive, patient and excited to help users’ solves their pain points
  • Organized, reliable, independent and productive
  • Comfortable with mathematical and financial topics
  • Aware of what goes into building and improving a software product