Community Manager, Full-Time – Remote

Full time Unstoppable Domains in Community
  • Sydney, Australia View on Map
  • Post Date : July 15, 2021
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Job Description

Description:

We're looking for a Community Manager to interact directly with our community and get them excited about blockchain domains. You will answer questions, share information resources, create support tickets for support engineers to complete, and follow up with customers to ensure their issues are resolved.
 
You will communicate with customers primarily via live web chat, but also over email, Telegram, Twitter, and other channels. Community Managers will work in shifts so that someone is monitoring the community 24/7.
 
Your goal is to assist, educate, and excite every member of the community.

What you will do:

  • Communicate directly with customers via web chat, Telegram, Twitter, DM, email, and other channels – answer questions, resolve issues, make them happy
  • Create support tickets and work with Support Engineers to ensure a great customer experience
  • Monitor conversations via live web chat and guide the conversation towards learning and positivity
  • Contribute to a knowledge base of questions about Unstoppable Domains, blockchain domains, and related areas of blockchain technology.

What we are looking for:

Must have:

  • Fluent in written and spoken English
  • 1+ years experience in Community Management or Customer Success
  • Personal interest and understanding of the crypto/blockchain space
  • Strong written/verbal communication skills
  • High attention to detail
  • Ability to manage a large number of tasks per day
  • Must be able to work 5pm – 1am PST

Nice to have:

  • 1+ years of experience working in cryptocurrency / blockchain
  • Tech startup experience
  • Experience with Customer Support Software (Zendesk, Freshdesk, Zoho Desk, etc)

Unstoppable Domains is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities for all team members and applicants, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

To learn more about Unstoppable Domains, our product and plans for 2021, please check out the Unstoppable Domains Podcast

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