IT Manager

Singapore

JOB DESCRIPTION

The incumbent in this position as the company’s Information Technology Manager will be responsible for the whole Microsoft 365 suite (Office, Intune, Teams, Exchange, Azure AD, etc) administration; providing End-user support and training for hardware and software ; collaborating with the stakeholders to ensure operational security and compliance.

JOB RESPONSIBILITIES

Microsoft 365 suite administration

  • Ensuring the operational health, security and compliance of the Microsoft 365 suite
  • Administration, support and configuration of M365 suite for staff
  • Devices enrolment into Intune
  • Monitoring and resolve security and compliance alerts
  • Implementation of best practices and Microsoft recommendations

General IT: End-user support and training for hardware and software

  • Training and educating end-users on M365 capabilities and collaboration tools (Teams, Outlook, OneDrive, etc)
  • Providing end-user support for all Mac, PC and mobile based hardware, applications and services
  • New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
  • Maintain and provide support for all IT infrastructure
  • Provide tier 1 and tier 2 support and troubleshooting
  • Troubleshoot OS, network and storage related issues

Operational Security, Maintenance and Governance

  • Responsible for logical and physical controls of the company’s IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals
  • Perform software upgrades and patches (bios, firmware upgrades, etc.)
  • Troubleshoot various Microsoft 365 issues including connectivity and mobility
  • Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings

JOB REQUIREMENTS

  • Experience administering M365, Exchange, Teams, Azure Active Directory and Intune environment
  • Help desk experience and ability to provide technical and end-user support
  • General knowledge of networking – IP, DNS, SMTP, VoIP
  • 5 years of IT experience
  • Ability to lift 50 lbs

BENEFITS

  • Outstanding career growth and opportunities
  • Attractive remuneration package
  • High growth industry