Technical Support Engineer – Remote

Full time Unstoppable Domains in Community Email Job
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Job Description

Description:

We are looking for a Technical Support Engineer who is passionate about providing industry-leading support to our customers.
 
In this role, you will be responsible for diagnosing and troubleshooting customer concerns escalated by our Community Managers.

You are:

  • A self-starter with impeccable time management skills
  • Solution-oriented with high user empathy
  • Able to methodically prioritize competing business needs
  • Passionate about going above and beyond to support our customers and internal collaborators
  • Familiar with cryptocurrency and blockchain technology

Responsibilities:

  • Handle technical support cases through our ticketing system
  • Contribute to our internal and external knowledge bases
  • Identify and troubleshoot issues within our platform and make recommendations for improvements
  • Properly escalate unresolved issues to internal stakeholders
  • Provide prompt and accurate feedback to customers
  • Collaborate with Engineering, Community and Marketing team members on product improvements
  • Ensure all issues and resolutions are properly documented
  • Prioritize and manage several complex issues at a time

Requirements:

Must have:

  • 3+ years of experience as a Technical Support Engineer, IT Help Desk Technician or another similar role
  • 2+ years of customer support experience
  • Basic scripting and programming experience (preferably Javascript or Typescript)
  • Familiarity with RDBMS like Postgresql/MySQL and ORM
  • Familiarity with blockchain technology and cryptocurrency
  • Excellent communication, prioritization and problem solving skills
  • Bachelor’s degree in Information Technology, Computer Science, another relevant field, or equivalent experience
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Ability to diagnose and troubleshoot complex technical issues
  • Familiarity with help desk software (eg. FreshChat, Zendesk, Salesforce)

Nice to have:

  • Familiarity with blockchain technology and cryptocurrency
  • Has worked with WEB3 wallets
  • Any experience with React.

Unstoppable Domains is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities for all team members and applicants, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

To learn more about Unstoppable Domains, our product and plans for 2021, please check out the Unstoppable Domains Podcast

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