Community Manager( English/Spanish)

Remote
Description:

Unstoppable Domains is seeking a Community Manager to interact directly with our community and get them excited about blockchain domains. You will answer questions, share information resources, create support tickets for support engineers to complete, and follow up with customers to ensure their issues are resolved. You will communicate with customers primarily on Telegram, but also over email, Twitter DM, and other channels. Community Managers will work in shifts so that someone is monitoring the community 24/7. Your goal is to assist, educate, and excite every member of the community.

Responsibilities
  • Communicate directly with customers on Telegram, Twitter, DM, email, and other channels – answer questions, resolve issues, make them happy
  • Create support tickets and work with Support Engineers to ensure a great customer experience
  • Monitor conversations in Telegram and guide the conversation towards learning and positivity
  • Contribute to a knowledge base of questions about Unstoppable Domains, blockchain domains, and related areas of blockchain technology
Requirements
  • Fluent in English and Spanish
  • 1+ years experience in Community Management or Customer Success
  • 1+ years of experience working in cryptocurrency / blockchain (preferred)
  • Strong written/verbal communication skills
  • High attention to detail
  • Ability to manage a large number of tasks per day